Shipping policy
SHIPPING POLICY
Last updated: April 2026
Thank you for shopping with Four The20. Please read this policy carefully so you know what to expect when you place an order.
Order Dispatch Schedule
We dispatch orders twice a week — every Tuesday and Friday.
| Order cutoff | Dispatches | Estimated delivery (Dar es Salaam) | Estimated delivery (Upcountry) |
|---|---|---|---|
| Monday by 11:59pm | Tuesday | Same day or next day | 2–5 business days |
| Thursday by 11:59pm | Friday | Same day or next day | 2–5 business days |
Orders placed after the cutoff time will be held and dispatched on the next dispatch day. For example, an order placed on Tuesday afternoon will dispatch on Friday.
Delivery Areas
We currently ship within Tanzania only.
Delivery Methods
Dar es Salaam: Orders are delivered via same-day or next-day courier. You will receive a message with delivery details once your order is dispatched.
Upcountry Tanzania: Orders are dispatched via intercity transport and typically arrive within 2–5 business days depending on your location. Delivery times are estimates only and cannot be guaranteed. We will send you an update when your order is on its way.
Order Tracking
You will receive an order confirmation by email when your purchase is placed, and a dispatch notification when your order leaves us. Where tracking is available, we will include details in your dispatch message.
For upcountry orders, tracking may be limited — we will keep you updated via WhatsApp or email at each stage.
If you have questions about your order status, contact us via WhatsApp or email.
Discreet Packaging
All orders are shipped in plain, unbranded packaging with no indication of the contents on the outside. Your privacy is important to us.
Delivery Delays
We are not liable for delays caused by factors outside our control, including transport disruptions, weather, or incorrect address information provided at checkout. Once your order has been handed to the courier or transport provider, risk of loss passes to you.
If your order does not arrive within the estimated window, please contact us as soon as possible so we can help.
Incorrect Address
Please ensure your delivery address is correct at the time of ordering. We are unable to redirect orders once dispatched. If an order is returned to us due to an incorrect address, you will be responsible for re-delivery costs.
Contact
For any shipping-related questions, contact us via WhatsApp or email.